FAQ Connexion
Rechercher Profil
Membres Groupes
Se connecter pour vérifier ses messages privés
Poster un nouveau sujet   Répondre au sujet
Forum de la LoDteam Index du Forum  » Forum de la LoDteam  » Recrutement  » TheServiceCultureHandbook3AAStepbyStepGuidetoGettingYourE
Sujet précédent :: Sujet suivant  
Auteur Message

Hors ligne

Inscrit le: 12 Mai 2016
Messages: 81
Localisation: Toulouse

 Message Posté le: Sam 8 Juil - 03:37 (2017)    Sujet du message: TheServiceCultureHandbook3AAStepbyStepGuidetoGettingYourE
Répondre en citant

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.

In short, imagine a workplace culture where employees were absolutely obsessed with customer service.

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service.

Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.

Praise for The Service Culture Handbook:

"The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." —Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles

"Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." —Brad Cleveland, founding partner and former CEO, International Customer Management Institute

rank: #42,882
price: $9.99
bound: 188 pages
publisher: Toister Performance Solutions (March 23, 2017)
lang: English
isbn: 0692842004, 978-0692842003,
weight: 12.2 ounces (

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service discount for book

of Toister Performance Solutions, IncLearn how you can create a customer service vision for your contact centerCorrect and guide employee behavior following six vital steps.
11 Mar 2015 ..they need or to gain access to key data, they'll either skip this step or try to ..As is situating our staff within the context of our international strategy.
13 Apr 2017 ..

....the work gets done,” lean management addresses ...The 10 Most Important Customer Service Books to Kick Start Your ..This is part of the reason service is crucial for them

Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard ...
9 Mar 2016 ..On the other hand, starting a startup is not in fact very risky to your career—if ..This customer ...
To hire Jeff for a keynote speech, training class, or customer service consulting, please ..The Service Culture Handbook by Jeff Toister breaks down the magic ..Included in this principle is the 5S Program - steps that are used to make all work ...
25 Oct 2016 ..The next step is to distinguish your own product or service: Get ...
15 Mar 2017 ..step—examining the shared assumptions in the organization or ..It's when a prospective customer decides either to take the next step in the ...built into Zappos' culture (such as paying $2000 to new employees ...
Amazing Business Radio on the C-Suite Network features customer service expert ..

management who came together to produce this practical guide, “WorkplaceAs a new entrepreneur, your ability to gain and sustain respect and loyalty in ..A Step-By-Step Guide to Getting Your Employees Obsessed with Customer Service, Jeff Toister, Paperback, maart ...
17 May 2016 ....“Your employees are the soil and nutrients in which your Customer ...
9 Nov 2016 .. 07f867cfac

Blank cookbook: Recipes & Notes: 7x10 "Burger in my mind" with 100 pages blank recipe paper for jotting down your recipesEasy Time Tracking: Large 8.5 Inches By 11 Inches Log Book To Track Time Activity Project or Task or Job IDConstruit de Soi et Chaînages Cognitifs des Consommateurs: une approche constructiviste et dynamique de la culture (French Edition) Byung-Joon ChoiFractional Order Control and Synchronization of Chaotic Systems (Studies in Computational Intelligence) Ahmad Taher AzarDaily+Chronology+of+Global+Markets+and+World+Economics+2017-04Daily Cash Flow StatementAfter Piketty: The Agenda for Economics and InequalityWorking with Difficult PeopleKey Log SheetContainer Gardening Tips: Tips to Help You Grow Your Own Herbs and Vegetables

 Revenir en haut »

 Message Posté le: Sam 8 Juil - 03:37 (2017)    Sujet du message: Publicité

PublicitéSupprimer les publicités ?
 Revenir en haut »
Montrer les messages depuis:   
Forum de la LoDteam Index du Forum  » Forum de la LoDteam  » Recrutement  » TheServiceCultureHandbook3AAStepbyStepGuidetoGettingYourE
Poster un nouveau sujet   Répondre au sujet Toutes les heures sont au format GMT + 1 Heure
Page 1 sur 1

Sauter vers:  

Index | Panneau d’administration | Creer un forum | Forum gratuit d’entraide | Annuaire des forums gratuits | Signaler une violation | Conditions générales d'utilisation

Solaris phpBB theme/template by Jakob Persson
Copyright © Jakob Persson 2003

Powered by phpBB © 2001, 2018 phpBB Group
Traduction par : phpBB-fr.com